Refund & Cancellation Policy

Collective Heads provides end-to-end corporate event-management services. This policy outlines how cancellations and refunds are handled for service engagements.

1. Service Cancellations

Event projects require advance planning, resource allocation, vendor bookings, and preparatory work. Therefore:

• If cancelled before any planning begins:
  A partial refund may be considered after deducting administrative efforts, inquiry handling, and internal coordination.
• If cancelled after planning or vendor engagement has begun:
  Refunds are generally not applicable due to irreversible time, creative work, bookings, and commitments.
• If cancelled close to the event date:
  No refunds are possible once production, fabrication, venue coordination, content creation, or manpower scheduling has begun.

2. Non-Refundable Scenarios

Refunds are not provided when:

• Vendor/venue payments have been made
• Creative, technical, digital, or production work has started
• Project timelines have progressed based on client approvals
• Cancellation is due to internal client changes (budget, strategy, restructuring, compliance approvals, etc.)
• Deliverables are custom or already developed

3. Force Majeure

In cases such as:

• Natural calamities
• Political restrictions or strikes
• Venue shutdowns
• Regulatory or compliance blocks (Pharma/BFSI/IT sectors)

Refunds will depend entirely on third-party/vendor policies. If we receive refunds from partners/vendors, we will pass the refundable amount to the client after deducting actual expenses.

4. Refund Processing

If a refund is approved:

• It will be processed via original payment method or bank transfer
• Timelines depend on vendor settlements and internal reconciliation processes

5. Contact

To request cancellation or discuss refund eligibility:

Email: connect@collectiveheads.net